customer service is alive and well at CVS?

Like Wayan, I am also not a big fan of the CVS at 15th and K. It’s shabby, cramped, poorly-lit, and even more poorly-stocked, as opposed to the CVS at Connecticut and K, which I worked right next to for over two years. But I had a brief experience there today that made me think I could develop some affection for it.

This post appeared in its original form at DC Metblogs
It was a busy day at CVS- lots of lunch-hour customers running in for a soda or a pack of cigarettes or whatever. The person in line in front of me engaged the cashier, a sweet old lady, in an extended conversation about why this CVS didn’t carry a particular variety of Virginia Slims. It took for-freaking-ever.

When it was my turn to be checked out, I put my Big Ass Box O’ Tampons (BABOT) on the counter and got out my debit card. The sweet old lady behind the counter rang me up and bagged my purchase, and then said conspiratorially, “I brown-bagged ya, too.”

I glanced down at the bag she pushed across the counter, and noticed that she had, indeed, neatly wrapped the BABOT in a brown paper bag before putting it into the plastic bag, thus obscuring the brightly-colored lettering that shows through the plastic and advertises to all my coworkers my exact preferences in feminine hygeine products. It’s not that I have such an aversion to carrying my feminine products back to my cube to begin with, but it was such a considerate gesture that I couldn’t help but be grateful. It’s the thought that counts, after all, and this random person I don’t even know who sees hundreds of people every day wanted to make sure I wasn’t embarrassed when I went back to work.

This post appeared in its original form at DC Metblogs

Tiffany Baxendell Bridge is an Internet enthusiast and an incurable smartass. When not heckling the neighborhood political scene on Twitter, she can be found goofing off with her ukulele, Bollywood dancing, or obsessing about cult TV. She is That Woman With the Baby In the Bar.

Tiffany lives in Brookland with her husband Tom, son Charlie, and two high-maintenance cats. Read why Tiffany loves DC.

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