Is This WMATA Email Satisfactory?

Remember last week’s bus stop blow by, when a Metrobus driver dared to skip my bus stop, and I chased him down in a taxi?

Well today I received this somehow unfulfilling email from WMATA Customer Service:

Dear Mr. Vota:

Thank you for your recent email regarding the problems that you experienced when the S4 Metrobus driver failed to stop for you. We realize that our customers expect reliable, courteous bus service, and we are sorry that this operator did not deliver that level of service.

The information you have provided will help us to identify the driver so that we can take proper disciplinary action. The driver will be interviewed and re instructed to service each bus stop along the route. Safe and courteous service is the responsibility of every employee, and Metro will not tolerate conduct that falls short of that standard.

We apologize for the inconvenience you experienced. We appreciate your bringing this incident to our attention and we thank you for your patronage.

Office of Customer Relations
Washington Metropolitan Area Transit Authority

Thankfully, its not a form letter, they actually took the time to write about my specific incident, but the bus driver intervention doesn’t feel like its enough.

I think having him be missed by a bus (or two), preferably when he’s running late for a date and it’s raining, would be more educational. What do you think?

This post appeared in its original form at DC Metblogs

Married, mortgaged, and soon to be a father, Wayan Vota is in the fast lane to mid-life respectability – until the day his brood finds his intimate journal of global traveling and curses him with the ever-eternal reply “I’m gonna be just like you, Dad!”

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