When I wrote about my Opening Day Baseball Fiasco last week, I felt I was spitting into the wind a bit. But, I also took the time to send Stan Kasten, President of the Nationals, a letter about my experience at the game. I made the right decision, apparently. He responded personally to my email, apologized for the snafu at concessions, and asked that I contact his office later in the week when he was back from his trip. When I called and spoke with Cheryl, his assistant, she was very contrite, and apologized on behalf of the team with a not-insignificant amount of Aramark Gift Certificates.
The biggest surprise, though, came last Friday night when Mr. Kasten himself came by our seats to apologize in person. That’s the big deal here. It’s not often you see the President of the team in the upper deck visiting people who’ve written him, and that gives me an awful lot of hope for the franchise in the long run, even if this year’s 2-7 start doesn’t.
Thank you, Mr. Kasten, for your attention, your apology and your visit. I am much obliged.
This post appeared in its original form at DC Metblogs