Are you moving? Do you want to use U-Haul, “your moving and storage resource” for a DC zip code change? Before you type in http://www.uhaul.com to make a moving truck reservation, go local.
Why? Because if you go to the main UHaul site, they will charge you a $5 service fee to tell the local U-Haul to call you back. Essentially $5 for the U-Haul website to give you a local telephone number.
I just realized this after I called the 1-800 number listed on the U-Hall website and tried to make a reservation for a moving van. They couldn’t guarantee me a reservation for my in-town move, saying they would have to call me back.
As I am in Egypt this week, gazing at pyramids on Giza Plateau, I asked for their number instead.
A $5 “nonrefundable reservation fee” later, they gave me the phone number of the U-Haul on U Street. Nice. Next time, if there is ever a next time with my half-million dollar mortgage, I’ll save the $5 and call the local U-Haul Company directly.
Before then, you can save $5 and have a better customer service experience. Just call your local U-Haul dealership directly and skip the scam website.
This post appeared in its original form at DC Metblogs