Update: See below for apology letter. Did they pass the blame?
We love New Years in DC, but what happened here?? 85 “Reader Reviews” (and counting) of the New Years Eve Party at the National Building Museum hosted by the guys behind Gin & Tonic and Late Night Shots gave the party one and a half stars out of four.
At the forefront, this sounds like what you would typically expect at a huge NYE party: long lines, trouble getting drinks, and unreasonably high ticket prices. While some of the complaints about the party not living up to its expectations obviously led to some angry partygoers, some of the comments are pretty serious, including significant damage being done to the National Building Museum.
A lot of people are really, really unhappy with what they got for their money. So somewhere, there was definitely a mismatch of expectations and reality.
To quote one reviewer who pretty much sums up the other commenters:
How to begin? To say this event was terrible does not begin to describe the across-the-board disaster that was New Years 2010 at the National Building Museum. Lines in the rain? Check. Lines for the bathroom? Check. People peeing in janitor’s closets? Check. People stealing bottles of Vodka from behind the bar? Check. People throwing potted plants in the fountain when the booze ran out at 10:30? check. Were our coats stolen? You betcha! Were we almost trampled to death near the coat room? Definitely. This experience cost $100? Seriously?
(And, there is now a Facebook page dedicated to the event’s shortcomings.)
Were you there? Is this worse than the typical NYE fiasco?
Update: Apology Letter
Thank you for coming to New Year’s at the National Building Museum. We are writing to address some of the issues that arose throughout the night.
This New Year’s party was an attempt to scale our Halloween party, which received positive marks across the board. We recognize, however, that the party fell short in a number of areas. Two of the more pressing issues were the bar situation and the coat check. We were appropriately horrified when at 11:00 we realized the bars were not being stocked quickly enough. The catering company oversaw this process, and it clearly was not handled properly. By the end of the evening, there were numerous liquor cases and supplies remaining that had not yet been distributed. This issue was compounded by the unprofessionalism of the catering company’s bartenders. Additionally, only half the number of coat check attendees we requested were provided. When we encountered each of these issues, we provided as much assistance as we could by personally carrying cases to bars and taking coat check tickets at the end of the night.
Being that we are peers of the majority of our attendees, it is our utmost priority to produce top quality events. We are aware of this event’s shortcomings, and are taking steps to address them with our caterers, our staff and, ultimately, ourselves since the responsibility lies on our shoulders.
As a gesture of goodwill and apology for the issues encountered by the attendees of the party, we will be offering $50 gift cards redeemable at George or Gin & Tonic to all Building Museum NYE attendees. To have your card sent to you, please register at this site: http://gtggiftcard.eventbrite.com. The password is ###.
We would also like to help those of you who left clothing items at the Museum. The Museum will be open to the public today until 5 pm, and again on Monday. All items are locked in the back office and the adjacent room. If you mistakenly picked up someone else’s coat, please let us know and we will do all we can to help connect people in order to find the rightful owners.
If you have feedback or have already sent us an email we will respond to every correspondence individually. We hope you have a happy New Year.
Reed and Fritz