It’s no secret that Metro escalators are a source of daily frustration for thousands of commuters.
“Escalators are an integral part of the passengers’ ride and experience,” Metro board member Mortimer Downey told The Washington Post, “and they need to be every bit as effective as the trains. They are not an amenity.”
If escalators are an integral part of the passengers’ ride and experience why don’t they work? Metro interem General Manager Richard Sarles announced today that a group of consultants are being brought in to help solve the “ongoing problems with escalators and elevators.”
As someone who relies on her own two feet and Metro for all of her travel needs, I’m baffled that it has taken Metro this long to admit that this issue is worthy of recruiting outside help. If it don’t work, fix it. If you can’t fix it, try and find someone who can.