DC magazine Metroweekly reported late yesterday an incident that occured between two local men and a cashier at the new Safeway store in Southwest DC. The new location on 4th Street has been a real boon to the neighborhood, but apparently the staff hasn’t undergone any kind of real customer service training. The two men, purchasing groceries last weekend, were subject to harassment from the cashier.
It’s hard for me to imagine why this cashier still has their job five days later, even with a weaksauce apology. Then again, given our recent trips to the Starburst Safeway (famous for selling unrefrigerated expired ground turkey), attention to the needs and wants of their customer base isn’t exactly priority one over there, is it?