Well, I received a phone message last week while I was off gallivanting around Maine; the caller was from CSC’s corporate offices. [I had filled out their online customer comment card, pointing to the previous article so they could see for themselves what was going on. Thanks, by the way, for everyone's comments - hopefully they caught those as well.]
I was assured the matter was being looked into and the franchisee was being notified. Supposedly I should have already received a call from the store (nope) and received a gift certificate notification through the mail (nope).
Now, I’ll state right here and now I didn’t start all this for some form of free anything. I’ve done the retail punishment for over 15 years before I got smart and left; it pains me to see poor customer service, especially in establishments I frequent. I feel it’s my duty to politely let them know when they’re failing the public trust. And yes, also when they’ve gone above and beyond as well. (And yes, I’m an excellent tipper when it’s warranted.)
So while the call back is refreshing, the lack of local follow-up is disappointing. If / when we get those certificates, we’ll head back to the same location, if only to see if anything has changed (and yes, I’ll let everyone here know!). Meantimes, we’ll probably shift to the Hoffman location, unless someone can suggest a great local spot in Alexandria / Kingstowne / Springfield to try. (For the record, not a fan of Kalidescoops or Maggie Moo’s.)
Please, readers, suggest away!
This post appeared in its original form at DC Metblogs