Just as Karl and I were saying in the comments thread on the Labor Day closings, Metro needs to seriously fix their communications department. WaPo just broke the story that several Metro board members weren’t even notified or consulted about the closings and they’re (rightly) ticked off.
Metro board Chairman Jim Graham said the board plans to discuss the closures and WMATA’s communications “procedures” on a conference call tomorrow morning.
In addition, WMATA announced – today! – that General Manager John Catoe, Jr will take questions during an online chat on Friday. Riders can also vent make their views known tonight at 6:30 during a regularly scheduled Riders’ Advisory Council Meeting at Metro HQ.
The quote of the day that proves our point deliciously is by Fairfax County Supervisor Jeff McKay, a Metro board member: “We get an F in communications but an A in strategy for [setting the date for] the least-disruptive work,” he said. “I can defend the decision; I can’t defend the way we explained it to people. . . . That’s just a complete breakdown in strategic communication.”